Cancellation policy
Plans change. Here’s exactly what happens if you need to cancel a stay you booked on our website, in plain words, with no fine print hiding anywhere else. At checkout we also show you the exact dates for your stay.
30+ days before check-in
Free cancellation
A full refund of everything you paid for the stay: nights, cleaning fee and tax.
7 to 30 days before
50% of the nights back
Half the nightly rate, plus the full cleaning fee and the tax on both.
Less than 7 days before
Nights not refunded
The cleaning fee and its tax are still refunded.
The details
- Change of heart? Every booking can be cancelled free within 24 hours of booking, for a full refund, as long as it’s before check-in. That applies even to last-minute stays.
- How days are counted: deadlines run to 4pm (Eastern Time) on the date shown. For example, for a Saturday check-in, “7 days before” means by 4pm the Saturday before.
- Tax (11.5%) is refunded on every dollar we refund.
- Card processing fee: if you paid by card, the 3% processing fee goes to the card company when you pay and isn’t refunded. Paying by Zelle, cash or check has no fee.
- Leaving early or arriving late: nights you don’t use after check-in aren’t refunded.
- Unpaid Zelle, cash or check bookings that aren’t paid within 48 hours are cancelled and you owe nothing.
- Refunds go back to the way you paid. Card refunds usually show up in 5 to 10 business days; Zelle and check refunds are sent by Zelle or check.
An example
Say you book 4 nights at $200.00 a night in a place with a $150.00 cleaning fee, and pay $1,059.25 by Zelle. If you cancel:
- 30 or more days before check-in: cancellation is free, and you get back $1,059.25, all of it.
- 7 to 30 days before: you get back $613.25 (half the nights, the cleaning fee and the tax on both).
- Less than 7 days before: you get back $167.25 (the cleaning fee and its tax).
How to cancel or change dates
Text or call 239.356.8484 or email info@theloftfmb.com with your name and booking number. Your cancellation counts from the time we receive your text or email, and we’ll confirm it in writing with your refund amount.
Need different dates rather than cancelling? Ask us first. If the dates you want are open, we’re usually happy to move your booking. The price is updated to the new dates, and the deadlines follow your new check-in.
Hurricanes, evacuations and things outside your control
We live here, and we take storms seriously. If a mandatory evacuation order from Lee County or the Town of Fort Myers Beach covers any of your dates, or storm damage or a utility outage leaves your place unusable, we refund the nights you can’t stay, whatever the date. If you’re already here and an evacuation is ordered, we refund the nights you miss.
A storm in the forecast, a tropical storm watch, rain, red tide or rough seas don’t qualify on their own, and neither do flight cancellations, illness or road closures elsewhere. That’s what travel insurance is for (see below).
If we ever have to cancel your stay ourselves, you get a full refund, card fee included, and we’ll help you find another place.
Protect your trip with travel insurance
Our policy has to be the same for everyone, so we can’t make exceptions for illness, a family emergency, a missed flight or a storm that never quite arrives. Travel insurance can cover those. We suggest it for every stay, and especially for trips booked months ahead or during hurricane season (June 1 to November 30).
Buy it soon after you book: many plans only cover hurricanes if you buy before the storm is named, and “cancel for any reason” upgrades usually have to be added within a couple of weeks of your first payment.
Get a travel insurance quote (opens in a new tab)
The insurance is sold and handled by the insurance provider, not by The Loft FMB. Read the plan’s terms to see exactly what it covers. More in our guide to travel insurance for a Fort Myers Beach trip.
Booked on Airbnb or Vrbo?
Bookings made on Airbnb, Vrbo or another site follow that site’s cancellation policy and are cancelled and refunded through that site. This page covers bookings made on theloftfmb.com or directly with us.
Questions
What is your cancellation policy?
Free cancellation until 30 days before check-in, for a full refund. Cancel 7 to 30 days before and you get 50% of the nightly rate back. After that, the nights aren’t refunded. Every booking can also be cancelled free within 24 hours of booking, for a full refund. The cleaning fee is always refunded if you cancel before check-in.
Do you refund if a hurricane is coming?
If a mandatory evacuation order covers Fort Myers Beach during your dates, or storm damage leaves your place unusable, we refund the nights you can’t stay, whatever the date. A storm in the forecast, rain or rough seas on their own don’t qualify, so we suggest travel insurance during hurricane season (June 1 to November 30).
Should I get travel insurance?
We recommend it, especially for stays booked well ahead or during hurricane season. It can cover the cost of cancelling for reasons our policy doesn’t, such as illness, a family emergency or a flight cancellation. Buy it soon after you book: many plans only cover hurricanes and other named storms if you buy before the storm is named.
Anything else? Call or text 239.356.8484. This policy is part of our terms of service, and the version on this page when you book applies to your booking.
Last updated: October 2026.
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